It started with our humble beginnings in the 1990’s, when our company founder was living within a Calgary Housing community, serving as a resident manager, community monitor, maintenance man, leasing agent, and jack-of-all trades - progressing to today, with a successful and sustainable enterprise built on a solid foundation of serving the needs of others. It may seem contradictory, but while we freely admit we are motivated by profit, we also genuinely believe in the importance of serving our community. These two goals do not have to be mutually exclusive - in fact, we have demonstrated that they can actually be complementary under the right circumstances.
Summit has achieved that balance after serving for years as a prime contractor to the City of Calgary’s social housing community. While significantly less profitable than conventional commercial work, we consider it a privilege to support those less fortunate members of our community in this way. Summit’s commitment to the social housing community has been absolutely fundamental to our culture, and will continue as an enduring cornerstone of our success.
Not willing to settle for the status quo, we identified a problem and set out to fix it. The sad truth is that vast majority of issues we encountered over nearly 20 years in business occurred from dealing with unresponsive, overworked property managers. Not owners; not tenants; not our own staff, weather conditions, or equipment malfunctions; but property managers themselves. Ironically (and even tragically), the biggest problems have come from the very people that owners rely on to take care of their properties. Problems like stress and conflict. Breakdowns in communication. Finger pointing. Dissatisfied property owners. Time and time again. All aggravating, unproductive - and completely unnecessary.
This sorry state of affairs is more a reflection on the system than any individual. We like to believe that most property managers are decent, hardworking people and nobody sets out to fail - so why is it that their services fall so far short of clients’ needs and expectations? Quite simply, it’s because the traditional business model is broken.
Another problem with the traditional way of doing business comes from property managers having to rely heavily on the services of third party contractors, whose priorities often do not align. These are independent businesses who have other customers of their own to look after at the same time. Of course, some property managers claim to have their own in-house facilities personnel - but more often than not it is not much more than a token effort. Whereas, rather than just a sideline, facility servicing is at the very core of Summit’s integrated business model.
We have built our business from the ground up, starting with the front line services that property owners, tenants, and their customers depend upon, and overseen by capable, qualified, licensed managers. With more than 50 full time maintenance personnel, a fleet of over 30 vehicles, and hundreds of thousands of dollars in specialized equipment, Summit has unsurpassed in-house resources to consistently meet our clients’ needs in a timely, efficient, and professional manner.
Through our unique Integrated Facility Solutions business model, Summit’s one-stop-shop service eliminates the middle men, giving a direct link to the people who are actually delivering the services that our clients depend upon for a more cost effective and responsive result. As a single source service provider, we understand that the buck stops with us and we hold ourselves accountable to the high standards that our clients expect and deserve.
Owners, buyers, sellers, developers, and managers of everything from new construction to existing residential, commercial, industrial, and institutional properties can benefit from the services provided by Summit Property Group. Call today to find out how our Integrated Facility Solutions model can work for you, or Click here.